Delete your account or data
Accounts in PowderFactor Field are created by an organisation (usually your employer) for its people, and most of the information in Field belongs to that organisation. That shapes what can be deleted and by whom, so this page covers the three cases.
1. You are a crew member or portal user
Ask your organisation's Field administrator to deactivate you. Deactivation stops you signing in on the tablet and in the portal, removes you from the people list and expiring-licence reminders, and removes your portal sign-in if you had one.
If you would rather deal with us directly, or your organisation no longer exists, email privacy@powderfactor.com from the email address on your account with the subject Delete my PowderFactor Field account. Tell us the organisation you worked for. We will confirm your identity, act within 20 working days and email you when it is done.
What is deleted
- Your sign-in credentials: your hashed PIN and, if you had one, your portal login.
- Your profile: email address, phone number and any licence details held about you.
- Sign-in activity records that identify you.
- Crash and usage analytics tied to your device installation, once you uninstall the app.
What is kept, and why
Pre-starts, daily logs, drill logs, service records and training records that you completed or signed are your organisation's safety and maintenance records. Workplace safety, mining and quarrying laws in Australia and New Zealand generally require an organisation to keep these for a set number of years, so we cannot delete them at an individual's request. Your name stays on those records as the person who signed them, exactly as it would on a paper form. Your organisation decides when those records are deleted, within the law.
2. You are an organisation administrator
You can deactivate individual people yourself from the People page in the portal. To close your organisation's account and delete all of its data, email support@powderfactor.com from an administrator's address. We will provide a full export of your records first if you want one, then delete your organisation's data 90 days after the account closes, as described in our privacy policy.
3. You only submitted the form on this website
Email privacy@powderfactor.com and we will delete your request-access details within 20 working days.
Uninstalling the app removes the records stored on that tablet, but does not delete your account or the records already synced to your organisation. Use one of the routes above for that.